Shipping Policy
Thank you for shopping with Letty Frame Shop. Each order is carefully prepared, signed, and packaged with care.
Processing Times
All books are signed to order. Please allow 5–10 business days for your order to be processed before dispatch.
During busy periods (such as new releases, sales, or holidays), processing times may be slightly longer.
Shipping Times
Shipping times vary depending on your location:
- United Kingdom: 2–5 business days after dispatch
- International (Europe): 5–10 business days
- International (Rest of World): 7–15 business days
Please note that these are estimated delivery times and may vary.
Shipping Confirmation
Once your order has been dispatched, you will receive a confirmation email with shipping details. Tracking information will be provided where available.
Customs and Import Fees
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Delays
We are not responsible for delays caused by postal services, customs processing, or other factors outside of our control.
If your order appears to be significantly delayed, please contact us and we will do our best to assist.
Incorrect Addresses
Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us, additional shipping fees may apply to resend it.
Lost or Missing Orders
If your order has not arrived within a reasonable timeframe, please contact us at orders@lettyframe.com.
We will investigate with the shipping carrier and work with you to resolve the issue where possible.
Contact
If you have any questions about your order, please contact us at orders@lettyframe.com.